We want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect product, we’re here to help.

Eligibility for Return/Refund

You may request a return or refund if:

You received a damaged or faulty product

You received the wrong item

You received an item with missing parts

You received a product that does not match the description

Conditions

You must notify us within 48 hours of receiving the product.

The product must be unused, undamaged, and in its original packaging.

Opening a seal on any sensitive item (cosmetics, innerwear, food, perfume, etc.) voids the return policy.

Refund Process

Refunds are issued after inspection and verification.

Refund methods:

Mobile banking (bKash/Nagad)

Bank transfer (if applicable)

Refunds may take 3–7 working days depending on the method.

Non-Refundable Items

Clearance sale products

Consumable items (if opened)

Items damaged by customer misuse

Your satisfaction is important to us, and we always aim to resolve issues quickly and professionally.